Technology


 * AU Access** **is Auburn University's portal system,** an information gateway that provides a single sign-on entry point to a suite of internal communication and information management tools. AU Access provides secure access to all services connected to the portal: Blackboard, TigerMail, Calendar, Groups, tiger i, Campus Life, Employee services, Libraries, Announcements, and Campus News. The portal is customizable so you can conveniently place all the web resources you use on a regular basis at your fingertips. Additional features and channels are added all the time.

AU Access Account
Your AU Student ID (“Banner ID”) and username will be included in your Graduate School admission letter. Once you have received this information, visit [] to activate your AU Access account.

Computer log in
Once your account has been activated, you may log in from the Auburn University homepage: [|http://www.auburn.edu]. 1. Click **AU Access** located in the top, right-hand corner of the screen. 2. Enter your **Auburn User Name** and **Password** in the fields provided. 3. Click on the **Login Now** button.

Technology Support
In recognition of the key role information technology plays in a 21st century education, Auburn University is dedicated to giving its students, faculty, and staff reliable access to centralized computing services and resources. The [|Office of Information Technology] provides public computer labs and user support for the Auburn community. The IT unit for the College of Education is the [|Learning Resources Center] located in 3408 and 3410 Haley Center.

OIT Computer Labs
Office of Information Technology computing labs are located conveniently throughout campus in many academic buildings. These labs are available to all Auburn University students and employees on a first-come, first-serve basis. To use the OIT computing labs, you will need your User Name and your password. For additional lab locations and their schedules, visit the [|OIT website].
 * OIT Computing Lab Locations:**
 * **Location** || *** of PCs || CD || DVD || Calendar** ||
 * [|Foy Union - 145] || 40 ||  || • || [|View Calendar] ||
 * [|Haley Center - 3350/3362] || 38 ||  || • || [|View Calendar] ||
 * [|RBD Library - 1st Floor] || 17 || • ||  ||   ||
 * [|RBD Library - 2nd Floor] || 17 ||  || • ||   ||
 * [|RBD Library - 2nd Floor Ref Desk] || 31 || • ||  ||   ||
 * [|RBD Library - 3101A] || 17 || • ||  || [|View Calendar] ||
 * [|RBD Library - 3rd Floor] || 17 || • ||  ||   ||
 * [|RBD Library - 4th Floor] || 17 || • ||  ||   ||
 * [|RBD Library - LibCafe] || 24 ||  || • ||   ||

Media and Digital Resource Lab
In addition to the OIT computing labs, a [|Media and Digital Resource Lab] is located within the Ralph Brown Draughon Library. This lab is designed to help students and faculty create and use multimedia materials in their class assignments, projects, and scholarly research. The MDRL provides access to the latest multimedia hardware and software as well as on-site technical expertise needed to use these resources. For lab hours and other up-to-date information, visit the Media and Digital Resource Lab website.

Printing
Students can print PDF or TXT files on the networked printers in OIT computing labs from anywhere on campus. It's easy and convenient - and all web-based so you don't need to install anything. Just login and select the desired printer (black & white or color) from the drop-down menu. Standard printing fees will be applied to your eBill account - black & white printing is $0.06 per page and $0.50 per page in color.Currently, the only printers available are located in the RBD Library -- in the Learning Commons on the 2nd floor and in the OIT Computer Lab on the 3rd floor and the 2nd Floor of the Student Union. More printers will be available in the coming months.

OIT HelpDesk
The mission of the OIT HelpDesk is to provide Auburn University faculty, staff, and students with an effective primary point of contact for Auburn University's recommended software and computing resources. The OIT HelpDesk will resolve the issue or distribute the call to the appropriate staff, technology group, or resource in order to best meet the needs of the client. OIT HelpDesk contacts are traced in order to identify needs and improve service, so please be prepared to provide your AU user name when calling. It is easiest to reach the desk by phone in the early morning hours. The OIT HelpDesk is available to help you with technology-related questions or problems. You can call, e-mail, or just drop by. Monday Tuesday Wednesday Thursday Friday Saturday || 5:00pm - 10:00pm 7:30am - 10:00pm 7:30am - 10:00pm 7:30am - 10:00pm 7:30am - 10:00pm 7:30am - 5:00pm Closed || 5:00pm - 10:00pm 5:00pm - 10:00pm 5:00pm - 10:00pm 5:00pm - 10:00pm 5:00pm - 10:00pm Closed Closed || Monday - Friday 7:30am - 5:00pm
 * Telephone:** (334) 844-4944 begin_of_the_skype_highlighting end_of_the_skype_highlighting **E-mail:** helpdesk@auburn.edu**Walk-in:** [|RBD Library]
 * Supervisor:** Paula Dale, OIT Specialist E-mail]
 * Hours of Operation** (during academic term):
 * || **3rd Floor RBD Library** || **2nd Floor RBD Library**(Learning Commons) ||
 * Sunday
 * Hours of Operation** (during term breaks):

Student PC Shop
The Student PC Shop (SPCS) and its professionally trained technicians can diagnose and repair your personal computer and have you back on Facebook & MySpace in no time. Other areas the SPCS can help with are AU_WiFi & AU_GameNet and computer prep.
 * Telephone:** (334) 844-9313 begin_of_the_skype_highlighting end_of_the_skype_highlighting **Walk-in:** **103 Hemlock Drive**
 * Hours of Operation:****Mon - Fri 7:45am - 4:45pm**

Hardware
Being an employee or student at Auburn University entitles you to educational price discounts for computer hardware. For more information, contact the appropriate vendor listed below: Matt Caudlecaudlmi@auburn.edu (334) 844-1692 begin_of_the_skype_highlighting (334) 844-1692 end_of_the_skype_highlighting AU Bookstore Apple Sales (888) 987-3355 begin_of_the_skype_highlighting (888) 987-3355 end_of_the_skype_highlightingAuburn University Premier Dell Web Site [|Current Dell Promotions] HP Academy: HP Education Discount Robert Mitchell (800) 800-0019 begin_of_the_skype_highlighting (800) 800-0019 end_of_the_skype_highlighting ext. 33192 GovConnection
 * Apple Computer**
 * Dell Computer** (standard desktops - Optiplex, Precision Workstations)
 * HP Computers**
 * IBM Computers**

Software
Being an employee or student at Auburn University allows you access to price discounts for software. AU Bookstore has many academically-priced titles in stock and can place orders on your behalf for any software package that offers discounting. A valid University ID is required to purchase academically-priced software. Matt Caudle (caudlmi@auburn.edu) (334) 844-1692 begin_of_the_skype_highlighting (334) 844-1692 end_of_the_skype_highlighting [|AU Bookstore Software Sales]
 * For more information, contact the AU Bookstore:**
 * Note:** AU provides FREE software, including Anti-virus Software, at the AU Install site: [].